Privacy Policy

This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It explains how we will store and handle that data and keep it safe.
It’s likely that we will need to update this Privacy Notice from time to time. We’ll notify you of any significant changes, but please come back and check it as you wish.
When you are using our website, Plans and Building Design Norfolk Ltd is the data controller.

Who are we?

Plans and Building Design Norfolk Ltd.
Company Number 11084731
Registered Office: 22-26 King Street, King’s Lynn, Norfolk, PE30 1HJ.
Our website address is:
Our email address is:

Plans and Building Design Norfolk Ltd– we’ll refer to as ‘the Company’ in this document
Throughout this notice, ‘we’ and ‘us’ means the Company. When we refer to ‘our’ or ‘the’ ‘website’ we mean:

Explaining the legal bases we rely on:

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

In specific situations, we can collect and process your data with your consent.
For example when you contact us by phone, text,  email or via our website requesting information.
When collecting your personal data, we will make clear to you which data is necessary in connection with a particular service.

Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations with you.
For example, if you ask us to draft plans, draw floor plans or building regulations drawings for you or submit a planning application, for drawings for building regulations approval, we’ll collect your name (s), address details, contact phone number(s); and email address, site location and relevant measurements etc.

Legal compliance
If the law requires us to, we may need to collect and process your data.
For example, we can pass on details of people involved in fraud or other criminal activity affecting the Company to law enforcement.

Legitimate interest
In certain situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.
For example, we may use your purchase history to send you or make available personalised offers about our services.

When do we collect your personal data?

When you visit any part of our website, and you contact us by phone, text or email to request our service(s).
When you contact us to make payment by email, text message, phone.
When you leave your email address, phone number, home, alternate address when requesting to register for any other product(s) or services(s) offered by the Company.
If you engage with us on social media.
When you contact us by any means with queries, complaints etc.
If you ask us to email you information or contact you by any other media about a service(s) offered by the Company.
When you book any appointment with us.
Any individual may access personal data related to them, including opinions. So if your comment or review includes information about the employee who provided that service, it may be passed on to them if requested.
When you fill in any forms, comment on or review us.
When you’ve given a third party permission to share with us the information they hold about you.
We collect data from publicly-available sources (such as Google) when you have given your consent to share information or where the information is made public as a matter of law.

What sort of personal data do we collect?

If you contact us online: your name, address, service required, email and telephone number.
Details of your interactions with us online, by phone, email or text message or by using one of our social media apps.
For example, we may collect notes from our conversations with you, details of any complaints or comments you make, details of services purchased, web pages you visit and how and when you contact us.
Details of your visits to our website or social media apps, and which site you came from to ours.


When you visit, we use ‘cookies’ to make that experience as simple, quick and consistent as possible. These are small pieces of data which are sent to your device to store and sometimes track information about your use of the website. A number of cookies on this site last only for the duration of your web session and expire when your browser is closed. Other cookies are used to remember you when you return to the website and will be more persistent.
Some of the cookies used by this website are set by us, some are set by third parties who are delivering services on our behalf. Most modern web browsers automatically accept cookies but you can change your browser preferences to prevent that or notify you whenever a cookie is set.
You can get information and advice about cookies by visiting
Please note, that by blocking or deleting cookies via your web browser you may not be able to take full advantage of the features of this website. Tick the cookies checkboxes to allow consent and then untick to remove consent during any visit to the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

When visitors to our website leave comments on the site:

We collect the data shown in the comments form, and also the visitors ip address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service is available here: . After approval of your comment, your profile picture is visible to the public in the context of your comment.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We’ll ask for and use your personal data collected as a means of completing the service you request of us.

It is your choice if you share such details with us.
Payment method information, cheque or BACS accepted.
Your comments/reviews.
To deliver the best possible online experience, we collect technical information about your internet connection and browser as well as the country and telephone code where your computer is located, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.
Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

Embedded content from other websites:

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How and why do we use your personal data?

We want to give you the best service we can. One way to achieve that is to get the best picture we can of who you are by combining the data we have about you.
We then use this to offer you services that are most suitable for your needs..
The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.
If you wish to change how we use your data, you will find details in the ‘What are my rights?’ section below.
Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

We will use your personal data to:

Discuss with you and choose the service(s) we can provide you with from your first contact with us from our website, social media apps, or by phone/email. If we don’t collect your personal data we won’t be able to process your requirements and comply with our legal obligations.
Your details may need to be passed to a third party to supply or deliver the product or service that you require, for example delivery of paper plans, application approval/rejection information, supply of location and block plans and we may keep your details for a reasonable period afterwards in order to fulfil any contractual obligations such as refunds, receipts etc.
To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may keep a record of these to inform future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
To protect our business and you from fraud and other illegal activities. We will monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our website. We’ll do all of this as part of our legitimate interest.
To process payments and to prevent fraudulent transactions, on the basis of our legitimate business interests. This also helps to protect our customers from fraud.
With your consent, we may use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone and social media about relevant services including special offers, discounts, promotions, events, competitions and so on.
You are free to opt out of hearing from us by any of these channels at any time.
To send you relevant communications by post in relation to updates, offers, services and products. On the basis of our legitimate business interest.
You are free to opt out of hearing from us by post at any time.
To send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.
To display the most interesting content to you on our website or apps, we’ll use data we hold about your visit to our website/social media apps and so on. We do so on the basis of your consent to receive app notifications and/or for our website to place cookies or similar technology on your device.
To develop, test and improve the systems, services and products we provide to you. We will do this on the basis of our legitimate business interests.
To comply with our contractual or legal obligations to share data with law enforcement.
For example, when a court order is submitted to share data with law enforcement agencies or a court of law.
To send you survey and/or feedback requests to help us improve our services. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products or services more relevant to you.

You are free to opt out of receiving these requests at any time by contacting us at Plans & Building Design Norfolk Ltd. 4 Knoll Gardens, Fakenham, Norfolk, NR21 9HA.
To build a picture of the product/service you require, and to inform our business decisions, we’ll combine data captured from across the Company, third parties and data from publicly-available lists as we have described in the section ‘What Sort of Personal Data do we collect?’ We’ll do this on the basis of our legitimate business interest.
For example, by combining this data, this will help us personalise your experience and decide which product or service to offer.
To process your appointment requests. Sometimes, we’ll need to share your details with a third party who is providing a service (for example the local authority or building control department,). We do so to keep our appointment with you. Without sharing your personal data, we’d be unable to fulfil your request.

How we protect your personal data?

Data security matters. We will treat your data with care and take steps to protect it.
Our website uses ‘https’ technology. We make regular backups of files.
Access to your personal data is password-protected.
We regularly monitor our system for possible vulnerabilities and attacks.

How long will we retain your data?

If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
When we collect or process your personal data, we’ll keep it for as long as is necessary for the purpose for which it was collected and to fulfil our financial accounting responsibilities.
At the end of that retention period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a nonidentifiable way for statistical analysis and business planning.

Who do we share your personal data with?

We sometimes share your personal data with trusted third parties.
For example, your local authority planning department, local authority building control department or your choice of building control provider, digital mapping providers, structural engineers or other service providers as discussed with you. Also, the Planning Portal, delivery couriers, payment processors, fraud management, to fulfil our contractual obligations to you, to handle complaints, to help us personalise our service to you etc.
We provide only the information they need to perform their specific services.

*IThemes Security:

What personal data we collect and why we collect it.

Security Logs
The IP address of visitors, user ID of logged in users, and username of login attempts are conditionally logged to check for malicious activity and to protect the site from specific kinds of attacks. Examples of conditions when logging occurs include login attempts, log out requests, requests for suspicious URLs, changes to site content, and password updates. This information is retained for 14 days.

Who we share your data with
This site is scanned for potential malware and vulnerabilities by Sucuri’s SiteCheck. We do not send personal information to Sucuri; however, Sucuri could find personal information posted publicly (such as in comments) during their scan. For more details, please see Sucuri’s privacy policy.
How long we retain your data:
Security logs are retained for 14 days. They may only use your data for the exact purposes we specify.

Photo Gallery:

Your name, email address, IP address and comment are collected and stored in our website database when you comment on and/or rate images on our website.

Examples of the kind of third parties we work with are:

IT companies who support our website and other business systems.
Operational companies such as delivery couriers, local authority, building control, digital mapping providers, structural engineers or other service providers as discussed with you, The Planning Portal.
Payment systems: Bank. Your payments to us with either be by BACS or cheque. Our accountancy firm.
Google/Facebook/Instagram/Twitter/Pinterest/eBay/YouTube to show you services that might interest you while you’re browsing the internet. This is based on either your marketing consent or your acceptance of cookies on our website.
Sharing your data with third parties for their own purposes:
We will only do this in very specific circumstances, for example:
With your consent, given at the time you supply your personal data, we may pass that data to a third party for their direct marketing purposes.
For fraud management, we may share information about fraudulent or potentially fraudulent activity on our systems. This may include sharing data about individuals with law enforcement bodies.
We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body, in your country of origin or elsewhere, upon a valid request to do so. These requests are assessed on a case-by-case basis and take the privacy of our customers into consideration.
We may, expand or sell the Company and this may involve the transfer of the whole business to new owners. If this happens, your personal data will, where relevant, be transferred to the new owner or controlling party, under the terms of this Privacy Notice.
For more information please contact us.

To help personalise your journey through the Company website we currently use the following companies, who will process your personal data as part of their contracts with us:

Google, Google+, Google Analytics, Twitter, Instagram, Facebook.
Krystal Hosting/Wensum Net

Visitor comments may be checked through an automated spam detection service.

What are your rights over your personal data?

You have the right to request: If you have an account on our website, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Access to the personal data we hold about you, free of charge in most cases.
The correction of your personal data when incorrect, out of date or incomplete.
For example, when you withdraw consent, or object and we have no legitimate overriding interest, or once the purpose for which we hold the data has come to an end.
That we stop using your personal data for direct marketing (either through specific channels, or all channels).
That we stop consent based processing of your personal data after you withdraw consent.
Review by the Company of any decision made based solely on automatic processing of your data (i.e. where no human has yet reviewed the outcome and criteria for the decision).

You have the right to request a copy of any information about you that the Company holds at any time and also to have that information corrected if it is inaccurate.

To ask for your information, or for information to be amended please contact Plans and Building Design Norfolk Ltd, 4 Knoll Gardens, Fakenham, Norfolk, NR21 9HA.
If we choose not to action your request we will explain to you the reasons for refusal.
Please note: Visitor comments may be checked through an automated spam detection service.
Your right to withdraw consent.
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest.
In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate reason to continue processing your personal data.
Direct marketing
You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

Checking your identity:

To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Notice. If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act.

How can you stop the use of your personal data for direct marketing?

There are several ways you can stop direct marketing communications from us:
Email us from the email address we use to contact you and request that we stop contacting you for marketing purposes.. We will then stop any further emails.
In our apps, you can manage your preferences and opt out from one or all of the different push notifications by selecting or deselecting the relevant options in the ‘Settings’ section.
Write to us at 4 Knoll Gardens, Fakenham, Norfolk, NR21 9HA.
Please note that you may continue to receive communications for a short period after changing your preferences while our systems are fully updated.

Contacting the Regulator:

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them on 0303 123 1113.
Go online to (This link opens in a new window; please note we can’t be responsible for the content of external websites)
GDPR effective from 25th May 2018